Shipping policy

NORDIC SMILE™ — SHIPPING POLICY (NORWAY ONLY)

Last updated: 09 November 2025

This Shipping Policy applies to all orders placed on shopnordicsmile.no for delivery within Norway.

1. Shipping Area

Nordic Smile™ currently ships only within Norway, including mainland delivery and postboxes.
We do not ship internationally or to Svalbard at this time.

2. Processing Time

Orders are typically processed within:

✅ 1–2 business days (Monday–Friday)

Processing may take longer during:

  • High-volume periods

  • Holidays

  • Warehouse delays

  • Inventory updates

Orders placed on weekends or public holidays are processed the next business day.

3. Delivery Methods

We use Posten/Bring as our primary carrier.

Delivery options may include:

  • Pakke i Postkassen (Tracked mailbox delivery)

  • Pakke til hentested (Pick-up point)

  • Home delivery (if available)

Available methods will be shown at checkout depending on your address.

4. Delivery Times (Estimated)

Standard delivery within Norway typically takes:

✅ 2–5 business days after processing

Please note:

  • Rural areas may require additional time

  • Weather conditions can affect delivery

  • Bring/Posten transit times are estimates, not guarantees

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery method

  • Order weight

  • Customer location

Occasionally, we may offer free shipping promotions. These will be visible at checkout when applicable.

6. Tracking

All orders include tracking.
Once your order has shipped, you will receive a tracking link via email or SMS.

Tracking may take 12–24 hours to activate after dispatch.

7. Incorrect or Incomplete Addresses

Customers are responsible for ensuring the shipping address is correct at checkout.

If a parcel is:

  • Returned to us due to incorrect address

  • Not picked up from a parcel shop

  • Refused at delivery

…the customer may be charged:

✅ Return shipping fee
✅ Re-delivery shipping fee

If the customer requests a refund after the parcel returns to us, original shipping fees are non-refundable.

8. Damaged or Missing Packages

If your package arrives damaged or does not arrive at all:

  1. Contact support@nordicsmile.no within 48 hours

  2. Include your order number and photos (if applicable)

We will investigate with Bring/Posten and arrange a replacement or refund as appropriate.

9. Lost Packages

A package is considered lost once Bring/Posten confirms it cannot be delivered or located.

After confirmation, we will:

✅ Resend your order at no cost
or
✅ Issue a full refund

10. Delivery Confirmation

A package marked as “delivered” by the carrier is considered delivered.

If you cannot locate your parcel:

  • Check with neighbors

  • Check your mailbox

  • Check your pickup point

  • Check delivery photo (if provided by Bring/Posten)

If still missing, contact us and we will assist with a carrier investigation.

11. Contact

If you have questions regarding shipping or your order status, contact us:

📩 support@nordicsmile.no

We aim to respond within 24–48 hours.