Refund policy

NORDIC SMILE™ — RETURN & REFUND POLICY

1. Overview

We want you to feel confident when shopping with Nordic Smile™.
If you are not fully satisfied with your purchase, this policy explains how returns, refunds, and cancellations work.

This policy applies to all products purchased through shopnordicsmile.no.

2. 14-Day Right of Withdrawal (Angrerett)

Consumers in Norway have a 14-day right of withdrawal for online purchases, starting from the day you receive your order.

During this period, you may cancel your purchase without providing a reason, as long as the product is returned in essentially the same condition as received.

To start a withdrawal request, contact us at:
📩 support@shopnordicsmile.no

3. Hygiene & Health-Sensitive Products

Certain items cannot be returned once opened due to hygiene and health protection rules.
This includes all oral-care products such as:

Sonic electric toothbrushes
Brush heads
Plaque/tartar removers
Any product intended for use inside the mouth

Important:

A return can be accepted only if the hygiene seal is fully intact.

If the hygiene seal is broken, opened, or tampered with, the product is no longer eligible for return or refund.

4. Condition of Returned Items

To qualify for a return, items must be:

Unused
Unopened
In original packaging
With all accessories included
With hygiene seals unbroken

Products that have been used, tested in the mouth, or show signs of wear cannot be refunded for hygiene reasons.

5. How to Start a Return

To initiate a return, contact us at:

📩 support@shopnordicsmile.no

Include:

Your full name
Order number
Product(s) you wish to return
Reason for return (optional)

We will respond with step-by-step instructions for shipping the item back.

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

Approved refunds are issued to your original payment method.

Please note:

Refund processing may take 5–10 business days depending on your bank/payment provider.
Shipping fees are non-refundable unless the return is due to our mistake.